Our customers' satisfaction is our greatest recognition!
Since 2015 we have regularly asked feedback from our customers to collaboratively develop business software, improve service quality, and make the online customer support environment more user-friendly.
We genuinely care about our customers' opinions!
Since 2015 we have regularly asked feedback from our customers to collaboratively develop business software, improve service quality, and make the online customer support environment more user-friendly. In collaboration with our customers, we have built the best service and treat our customers in a way that they would recommend us to their friends and colleagues.
We use the Net Promoter Score (NPS) methodology to gather feedback. NPS is a widely used metric for quickly and conveniently measuring the strength of customer relationships. It is based on a simple question: “How likely are you to recommend Excellent as a business software provider to a friend or colleague?”
This approach allows us to receive precise feedback on both the company and specific customer service representatives in each case, providing an excellent opportunity to improve both our overall offering and individual skills of our employees.
Since 2015, we have regularly asked feedback from our customers to collaboratively develop business software, improve service quality, and make the online customer support environment more user-friendly. In collaboration with our customers, we have built the best service and treat our customers in a way that they would recommend us to their friends and colleagues.
We use the Net Promoter Score (NPS) methodology to gather feedback. NPS is a widely used metric for quickly and conveniently measuring the strength of customer relationships. It is based on a simple question: “How likely are you to recommend Excellent as a business software provider to a friend or colleague?”
This approach allows us to receive precise feedback on both the company and specific customer service representatives in each case, providing an excellent opportunity to improve both our overall offering and individual skills of our employees.
TOP 3 keywords with customer feedback
Standard Books is convenient:
“Logical structure, convenient, real-time updates, good support in case of any problems.”
Quick help:
“Quick, friendly, and calm consultants.”
“Support staff know the software and understand its mechanisms.”
“It’s reassuring to know that help is always available for any problem. The client is important to them.”
The functionality of the offered software meets my company’s needs:
“Fully meets my company’s needs.”
“It’s important to me that if a mistake is made, it’s easy to find and fix it. With some other programs, fixing and locating errors is very complicated.”
project manager
Interested? Try it for free!
Find out more about the possibilities of Standard Books business software: leave your e-mail and we will contact you personally.
Interested? Try it for free!
Find out more about the possibilities of Standard Books business software: leave your e-mail and we will contact you personally.
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